Ohana’s Service Commitment

Outrageously Great Customer Service 24/7

At Ohana, we provide the absolute best, no questions asked, customer service; it is the essence of our existence.

Our mission is to create a culture of outrageously devoted fans, not just customers.

So how do we blow people away with customer service in new and innovative ways?

Yes, really! We want to talk to you. We want you to contact us. Most tech companies neglect to post customer service numbers. Our contact info is front and center in the first call-to-action—you really can’t miss it.

1. We’re a phone call, chat, or text away

Our team is remarkably friendly, smart, switched-on and digitally savvy. We’re constantly seeking opportunities to cultivate genuine relationships and help you win at lightning speed with seriously awesome support. Don’t hesitate to give us a call. We’re here and happy to help.

2. Personal customer care team you WANT to talk to

Perhaps you’re working late or prefer early mornings. At Ohana, we’re here for you no matter the time. Our 24/7 support team is ready to help whenever suits you best. Go ahead, try us at 2AM, even if it’s just to say hi.

3. Too late or too early doesn’t exist in our world

Brands—let’s face it, even with top of the line customer service, we understand life happens and sometimes things don’t go as planned. Many companies make it difficult to refund your money or assign a scapegoat instead. Not here—we offer an unconditional money back guarantee. If you are not over the top ecstatic about our service, we won't take your money. It’s that simple. Our mission is to do what's right for you.

4. 100% unconditional-we-mean-it money back guarantee always

Ohana means family, and family means nobody gets left behind—or forgotten. Here at Ohana, our team is focused on creating lasting connections, so whether you call, chat, or text, your Ohana concierge is always here for you.

5. Consider yourself part of our circle